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Back to School 2022-23: Parent/Guardian Supports

Who to Contact

When parents/guardians have questions about classroom matters, the first point of contact should always be the classroom teacher. More general questions about school, such as registration questions, should be directed to the school’s main office. 

For the list of schools and their contact information, please visit our School Directory: 

Contact information for the Upper Grand District School Board is posted on the board website: 

If a parent/guardian has a concern they would like to address, they are to follow the UGDSB’s Public Concerns policy, which outlines who should be contacted first for various matters. You can find the details on the policy online at

Stay Updated

The UGDSB has two different mobile apps used to streamline communication between schools and the communities they serve.

UGConnect – Stay connected to your school!

UGConnect provides members of the school community with a simple interface with up to date information including school news, calendars and social media feeds, links to transportation info and SchoolCashOnline, as well as board news. Download and learn more about UGConnect

SchoolMessenger – Receive classroom news the way you choose!

SchoolMessenger allows for direct communication between teachers and parents/guardians. Parents can set their communication preferences for calls, emails, texts and more, and can review their messages on any device. Download and learn more about SchoolMessenger

Mental Health: Child, Youth and Family Well-Being

The UGDSB has a website for parents/guardians that provides information about parent and student mental health, updates about upcoming events and webinars, parent resources, and more.

Visit the UGDSB Mental Health for Parents/Guardians website at

Tech Support

The UGDSB has a Parent/Guardian tech support webpage that contains many resources, including instructions and tutorials on using Google Classroom, accessing UGDSB online tools, downloading student report cards, and more. 

Visit the Tech Support page at

Before and/or After School Programs, Child Care

A Before and/or After School Program (BASP) is offered at many schools. Before and/or After School Programs are provided by Third Party Child Care Operators for students in Grades JK-6. For information on BASP and which schools currently offer programming, visit

Licensed Child Care Centres operate in a variety of locations in communities, including schools. Third Party Child Care Operators provide care for infants, toddlers, and preschool aged children in some of our schools.  

For the list of Child Care Centres located on UGDSB school property, visit