Troubleshooting for Signing In
A student will have difficulty signing into UGCloud if a parent or another gmail user is signed into Chrome. The student will need to sign into Chrome in order to sync their Chrome account with their own UGcloud account. When a student is working on a Chromebook, this is usually not an issue as they are prompted to sign into Chrome upon logging in.
If a student is working on a laptop or Desktop, and within the Chrome browser they will need to follow these steps to sign into Chrome:
- Signing into the Chrome Browser (a quick video)
- Signing into the Chrome Browser (text version)
If a student is working on a “home purchased’ Chromebook and they are having difficulty signing in, occasionally it may be that the parent has logged in as the primary user or admin of the chromebook and thus the student cannot sign into UGcloud. The parent would need to log out of their account or disable themselves as the admin so a student could log onto the chromebook as they would do at school.
Common Fixes for Logging into UGCloud
- Be sure to type in www.ugcloud.ca in the address bar of the browser. Do not use a bookmark as we have made some security changes.
- Try logging in using the Incognito feature in Chrome to log in.
- Before logging into UGCloud be sure that other user accounts are logged out of the Chrome browser. To sign out of Chrome:
- Tap the More menu (three vertical dots) on the top right of any webpage.
- Tap Settings.
- Tap your profile picture at the top of the Settings page.
- Tap Sign out of Chrome.
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