Self-Service Password Reset (SSPR)
IMPORTANT NOTICE: Login with your ‘[email protected]‘ userID to modify or reset your ugdsb.on.ca or ugcloud.ca account. Select one of the following options.
- Does this work for edsmbli password reset?
- This does not apply to edsembli.
- Does this work to change my ugcloud password?
- This will change your ugcloud password, but you need to login with your UGDSB credentials.
- I don’t remember my password.
- Complete – reset my password
- Can I use a business telephone number?
- We do not recommend using a business number. The system uses the phone number to call or text. We would not want to send the information to someone else.
- You should use a phone number or email address you can easily access.
- Can I use a cell phone number?
- Can I install the Authentication application?
- Yes please! Installing the Microsoft Authenticator on your smartphone will make password recovery much easier.
- We do have plans to ensure everyone eventually has this installed. Thanks for considering be first to set it up.
- How do we know if we’ve already done it?
- In your, Security Infor page you will have some alternate contact methods defined.
- Then you can simply close the window.
I need more help!
Call the helpdesk at 519-822-4420 ext. 247