The Upper Grand District School Board believes in developing strong and positive relationships with students, parents/guardians, and the community. Governed by the Education Act of Ontario and board policies, the UGDSB is committed to addressing concerns in a fair, respectful, and timely manner, and at the closest level to the issue.

First adopted: November 2016
Revision history:  March 2023 (215-A only), June 2023, November 2025 (215-A only), December 2025 (215-A only)

• 215-Public-Concerns-Policy

• 215-A-Engaging-with-the-UGDSB-Procedures

To learn about ways of engaging with the UGDSB, please visit here.