Step 1: Review with Classroom Teacher

• The parent, guardian, or adult student (aged 18 years or older) should bring questions, feedback, and concerns forward to the classroom teacher or appropriate member of staff for resolution.

Step 2: Review with School Principal

• If the parent, guardian, or adult student and the classroom teacher are not able to resolve the matter, the parent, guardian, or adult student may request that the matter be reviewed by the school principal. The principal will review the matter and work toward a resolution.

Step 3: Review with the Superintendent of Student Achievement

• If the matter cannot be resolved still, the parent, guardian, or adult student may request that the matter be reviewed by the relevant superintendent(s) of student achievement. The superintendent(s) will review the matter and respond.

OR, Step 3: Contact the Student and Family Support Office

• The Student and Family Support Office helps UGDSB families navigate questions or concerns related to their child’s education, especially when an issue is complex or cannot be resolved at the school level.

Step 4: Review with the CEO

• If the matter is still not resolved, the individual may request that the matter be reviewed by the CEO.

RESOURCES:

• School Directory

• Policy 215 Public Concerns

• Student and Family Support Office