Questions, Feedback, or Concerns
We’re here to help.
If you have a question, feedback, or a concern, we encourage you to reach out. We aim to respond in a timely and respectful way, and to resolve matters as close to where they happened as possible.
Start with your school
If your question or concern relates to your child’s school, the first step is to contact the school directly.
Speak with your child’s teacher or a staff member
If needed, connect with the school principal
Learn more about steps for school-based matters.
Send us a question or concern
If your question or concern was not able to be addressed at the school level, or your question is not school-based, you can reach out to us directly.
Email: inquiry@ugdsb.on.ca
Phone: 519-822-4420
We will make sure your message is directed to the right person or department.
Contact your local trustee
Trustees can help with:
Concerns about your community
Ideas or suggestions for the Board
Board policies or items under review
Contact a board department
For specific inquiries, you may wish to contact a department directly, such as:
Human Rights support
If your concern relates to human rights, you can connect with the Human Rights, Equity, and Accessibility Office.
They provide:
Confidential consultation
Support for informal and formal complaints
Guidance on next steps
Learn more about Human Rights support.
A few important notes
We are committed to respectful and positive interactions with all members of our community (add LINK to positive interactions page)
There are some matters we are unable to discuss, including:
Personal information about other students
Staff performance or personnel matters
Looking to report a serious concern?
For issues like bullying or harm, please use our reporting tools.